/* Sanad Desk inbox. Ported from the approved mockup (tasks/inbox-mockup.html). */
@font-face{font-family:"Noto Kufi Arabic";src:url(/fonts/NotoKufiArabic-Regular.ttf) format("truetype");font-weight:400;font-display:swap}
@font-face{font-family:"Noto Kufi Arabic";src:url(/fonts/NotoKufiArabic-SemiBold.ttf) format("truetype");font-weight:500 700;font-display:swap}
@font-face{font-family:"Poppins";src:url(/fonts/Poppins-Regular.ttf) format("truetype");font-weight:400;font-display:swap}
@font-face{font-family:"Poppins";src:url(/fonts/Poppins-SemiBold.ttf) format("truetype");font-weight:500 700;font-display:swap}

:root{
  --ground:#EEF3F3; --surface:#FFFFFF; --surface-2:#F4F8F8; --line:#DCE5E6;
  --ink:#0E1113; --muted:#5E6A70; --faint:#7D878D;
  --teal:#16BAC5; --teal-ink:#0A7E86; --teal-soft:#DDF4F5;
  --coral:#F45B69; --coral-ink:#C22F3E; --coral-soft:#FDE4E7;
  --yellow:#FFD23F; --yellow-soft:#FFF4CC; --yellow-ink:#7A5B00;
  --bubble-in:#FFFFFF; --bubble-bot:#DDF4F5; --bubble-human:#FFF4CC;
  --ui:"Poppins",ui-sans-serif,-apple-system,"Segoe UI",sans-serif;
  --ar:"Noto Kufi Arabic","Geeza Pro","Segoe UI",sans-serif;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){
  :root{
    color-scheme:dark;
    --ground:#0B0E10; --surface:#14191C; --surface-2:#1A2125; --line:#263036;
    --ink:#E8EEF0; --muted:#9AA6AC; --faint:#7F8B91;
    --teal:#2CC9D3; --teal-ink:#7FE3EA; --teal-soft:#123338;
    --coral:#FF6F7C; --coral-ink:#FF9AA3; --coral-soft:#3A1C21;
    --yellow:#FFD23F; --yellow-soft:#35300F; --yellow-ink:#FFE28A;
    --bubble-in:#1E262A; --bubble-bot:#123338; --bubble-human:#35300F;
  }
}
*{box-sizing:border-box}
html,body{height:100%;margin:0}
body{background:var(--ground);color:var(--ink);font:14px/1.5 var(--ui);padding:16px;display:flex}
button{font:inherit;color:inherit;cursor:pointer}
button:disabled{cursor:not-allowed}
button:focus-visible,input:focus-visible,textarea:focus-visible,.chat:focus-visible{outline:2px solid var(--teal);outline-offset:2px}
.ar{font-family:var(--ar)}
svg{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.noscript{margin:auto}

.app{background:var(--surface);border:1px solid var(--line);border-radius:18px;overflow:hidden;display:grid;grid-template-columns:minmax(280px,360px) minmax(0,1fr);width:100%;max-width:1180px;margin-inline:auto;height:100%;min-height:0}

.list{min-width:0;display:flex;flex-direction:column;min-height:0;border-inline-end:1px solid var(--line);background:var(--surface)}
.brand{display:flex;align-items:center;gap:10px;padding:16px 16px 10px}
.mark{width:34px;height:34px;border-radius:10px;background:var(--teal);color:#fff;display:grid;place-items:center;font:600 16px var(--ar)}
.brand-text{min-width:0}
.brand h1{font-size:16px;margin:0;font-weight:600;letter-spacing:-.01em}
.brand p{margin:0;font-size:11.5px;color:var(--faint);font-variant-numeric:tabular-nums;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.live{margin-inline-start:auto;display:flex;align-items:center;gap:6px;font-size:11.5px;color:var(--teal-ink);background:var(--teal-soft);padding:4px 9px;border-radius:999px;white-space:nowrap}
.live i{width:7px;height:7px;border-radius:50%;background:var(--teal)}
.live.down{color:var(--coral-ink);background:var(--coral-soft)}
.live.down i{background:var(--coral)}
.search{margin:4px 16px 10px;display:flex;align-items:center;gap:8px;background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:0 10px;color:var(--faint)}
.search input{border:0;background:none;outline:none;padding:9px 0;flex:1;min-width:0;font:inherit;color:var(--ink)}
.filters{display:flex;gap:6px;padding:0 16px 10px;overflow-x:auto;scrollbar-width:none}
.filters button{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:5px 11px;font-size:12px;white-space:nowrap;color:var(--muted);display:flex;gap:6px;align-items:center}
.filters button[aria-pressed="true"]{border-color:var(--ink);color:var(--ink);font-weight:500}
.filters .n{font-variant-numeric:tabular-nums;font-size:11px;background:var(--surface-2);border-radius:999px;padding:0 6px}
.filters .n.hot{background:var(--coral);color:#fff}
.chats{list-style:none;margin:0;padding:0 8px 8px;overflow-y:auto;flex:1}
.chat{display:grid;grid-template-columns:40px minmax(0,1fr) auto;gap:2px 10px;padding:10px 10px 10px 12px;border-radius:12px;position:relative;cursor:pointer}
.chat:hover,.chat[aria-selected="true"]{background:var(--surface-2)}
.chat.esc::before{content:"";position:absolute;inset-inline-start:0;top:12px;bottom:12px;width:3px;border-radius:3px;background:var(--coral)}
.av{grid-row:span 2;width:40px;height:40px;border-radius:50%;display:grid;place-items:center;font-weight:600;font-size:14px;background:var(--surface-2);border:1px solid var(--line);color:var(--muted)}
.chat .nm{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat .nm .unread{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;margin-inline-start:6px;border-radius:999px;background:var(--teal);color:#fff;font-size:10.5px;font-weight:600;vertical-align:1px}
.chat .tm{font-size:11.5px;color:var(--faint);font-variant-numeric:tabular-nums;text-align:end}
.chat .pv{grid-column:2;font-size:12.5px;color:var(--muted);display:flex;gap:4px;min-width:0;white-space:nowrap}
.chat .pv .by{flex:none}
/* the preview gets its own direction, so Arabic keeps its start and loses its end */
.chat .pv .ar{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;unicode-bidi:plaintext;text-align:start}
.chat .tg{grid-column:3;justify-self:end}
.empty-li{padding:24px 12px;color:var(--faint);font-size:13px}
.me{margin:0;padding:8px 16px 12px;font-size:11px;color:var(--faint);border-top:1px solid var(--line);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tag{font-size:10.5px;font-weight:500;padding:2px 7px;border-radius:999px;white-space:nowrap;display:inline-flex;align-items:center;gap:4px}
.tag svg{width:11px;height:11px}
.tag.esc{background:var(--coral-soft);color:var(--coral-ink)}
.tag.bot{background:var(--teal-soft);color:var(--teal-ink)}
.tag.you{background:var(--yellow-soft);color:var(--yellow-ink)}
.tag.closed{background:var(--surface-2);color:var(--muted);border:1px solid var(--line)}
.tag.fu{background:var(--surface-2);color:var(--ink);border:1px solid var(--line)}
.tag.fu.late{background:var(--coral-soft);color:var(--coral-ink);border-color:transparent}

.thread{min-width:0;display:flex;flex-direction:column;min-height:0;background:var(--ground)}
.pick-empty{margin:auto;text-align:center;color:var(--faint);padding:24px;max-width:280px}
.pick-empty b{display:block;font-weight:600;color:var(--muted);margin-bottom:4px}
.th-head{display:flex;align-items:center;gap:10px;padding:12px 16px;background:var(--surface);border-bottom:1px solid var(--line)}
.back{display:none;border:0;background:none;padding:6px;margin-inline-start:-6px;border-radius:8px}
.th-head .who{min-width:0;flex:1}
.th-head .who b{display:block;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.th-head .who span{font-size:11.5px;color:var(--faint);font-variant-numeric:tabular-nums}
.toggle{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:5px 12px 5px 6px;font-size:12px;white-space:nowrap}
.toggle .sw{width:30px;height:18px;border-radius:999px;background:var(--line);position:relative;transition:background-color .2s}
.toggle .sw::after{content:"";position:absolute;top:2px;inset-inline-start:2px;width:14px;height:14px;border-radius:50%;background:#fff;transition:transform .2s;box-shadow:0 1px 2px rgba(0,0,0,.25)}
.toggle[aria-checked="true"] .sw{background:var(--teal)}
.toggle[aria-checked="true"] .sw::after{transform:translateX(12px)}
.banner{display:flex;align-items:flex-start;gap:10px;padding:10px 16px;font-size:12.5px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.banner > div{flex:1 1 220px}
.banner.esc{background:var(--coral-soft);color:var(--coral-ink)}
.banner.you{background:var(--yellow-soft);color:var(--yellow-ink)}
.banner b{font-weight:600}
.banner .acts{display:flex;gap:6px;flex-wrap:wrap;margin-inline-start:auto}
.banner button{border:1px solid currentColor;background:none;border-radius:999px;padding:3px 10px;font-size:11.5px;white-space:nowrap}
.msgs{flex:1;overflow-y:auto;padding:18px 16px;display:flex;flex-direction:column;gap:10px}
.day{align-self:center;font-size:11px;color:var(--faint);background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:2px 10px}
.m{max-width:min(80%,520px);display:flex;flex-direction:column;gap:3px}
.m.in{align-self:flex-start}
.m.out{align-self:flex-end;align-items:flex-end}
.bub{padding:9px 12px;border-radius:14px;font:14.5px/1.75 var(--ar);white-space:pre-wrap;overflow-wrap:anywhere}
.m.in .bub{background:var(--bubble-in);border:1px solid var(--line);border-start-start-radius:4px}
.m.bot .bub{background:var(--bubble-bot);border-start-end-radius:4px}
.m.human .bub{background:var(--bubble-human);border-start-end-radius:4px}
.m.pending .bub{opacity:.6}
.meta{font-size:11px;color:var(--faint);display:flex;gap:6px;align-items:center;font-variant-numeric:tabular-nums;flex-wrap:wrap}
.meta svg{width:13px;height:13px}
.meta .held{color:var(--yellow-ink)}
.meta .fail{color:var(--coral-ink)}
.who-bot,.who-human{display:inline-flex;gap:4px;align-items:center;font-weight:500}
.who-bot{color:var(--teal-ink)}
.who-human{color:var(--yellow-ink)}

.doc{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:14px;min-width:220px;max-width:100%;border:1px solid var(--line);background:var(--surface);color:inherit;text-decoration:none}
.m.bot .doc{background:var(--bubble-bot);border-color:transparent;border-start-end-radius:4px}
.m.human .doc{background:var(--bubble-human);border-color:transparent;border-start-end-radius:4px}
.doc-ic{width:36px;height:44px;border-radius:6px;background:var(--coral);color:#fff;display:grid;place-items:end center;padding-bottom:6px;font:600 9.5px var(--ui);letter-spacing:.04em;flex:none}
.doc b{display:block;font:500 13.5px/1.5 var(--ar);overflow-wrap:anywhere}
.doc span{font-size:11px;color:var(--muted)}
.cap{font:14.5px/1.75 var(--ar);padding:6px 4px 0;white-space:pre-wrap;overflow-wrap:anywhere}
.media{max-width:260px;max-height:320px;border-radius:12px;border:1px solid var(--line);display:block}
.m audio{width:260px;max-width:100%}

.window{display:flex;align-items:center;gap:8px;padding:8px 16px 0;font-size:11.5px;color:var(--muted);background:var(--surface);border-top:1px solid var(--line);font-variant-numeric:tabular-nums}
.meter{flex:1;max-width:160px;height:4px;border-radius:4px;background:var(--surface-2);overflow:hidden}
.meter i{display:block;height:100%;background:var(--teal);border-radius:4px;transform-origin:left}
[dir="rtl"] .meter i{transform-origin:right}
.window.low .meter i{background:var(--coral)}
.composer{display:flex;align-items:flex-end;gap:8px;padding:8px 12px 4px;background:var(--surface);margin:0}
.composer textarea{flex:1;min-width:0;resize:none;border:1px solid var(--line);background:var(--surface-2);border-radius:20px;padding:9px 14px;font:14.5px/1.5 var(--ar);color:var(--ink);max-height:120px}
.send{width:44px;height:44px;border-radius:50%;border:0;background:var(--ink);color:var(--surface);display:grid;place-items:center}
.send:disabled{opacity:.35}
.hint{font-size:11px;color:var(--faint);padding:0 16px calc(10px + env(safe-area-inset-bottom,0px));background:var(--surface)}
.hint.err{color:var(--coral-ink)}
.closed-box{padding:12px 16px calc(14px + env(safe-area-inset-bottom,0px));background:var(--surface);border-top:1px solid var(--line);font-size:12.5px;color:var(--muted);display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.closed-box span{flex:1 1 200px}
.closed-box button{border:1px solid var(--line);background:var(--surface-2);border-radius:999px;padding:6px 12px;font-size:12px;opacity:.6}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}

.fu-bar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 16px 0;background:var(--surface);font-size:12px;color:var(--muted)}
.fu-bar svg{width:15px;height:15px}
.fu-bar .lbl{display:inline-flex;align-items:center;gap:6px;font-weight:500;color:var(--ink)}
.fu-bar .lbl.late{color:var(--coral-ink)}
.fu-bar .why{flex-basis:100%;font-size:11.5px;color:var(--coral-ink);margin:0}
.fu-bar .why.ok{color:var(--muted)}
.chip{border:1px solid var(--line);background:var(--surface-2);border-radius:999px;padding:4px 10px;font-size:11.5px;white-space:nowrap}
.chip:hover{border-color:var(--ink)}
.chip.quiet{background:none;border-color:transparent;color:var(--muted);text-decoration:underline;text-underline-offset:2px}
.chip.warn{border-color:var(--coral);color:var(--coral-ink)}
.suggest{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:8px 16px 0;padding:8px 10px;border-radius:10px;background:var(--yellow-soft);color:var(--yellow-ink);font-size:12px}
.suggest b{font-weight:600}

.gate{margin:auto;max-width:360px;text-align:center;padding:24px;color:var(--muted)}
.gate b{display:block;color:var(--ink);font-size:15px;margin-bottom:6px}
.login{grid-column:1/-1;align-self:center;justify-self:center;display:flex;flex-direction:column;gap:12px;width:100%;max-width:320px;text-align:left}
.login .mark{align-self:center}
.login>b{text-align:center;font-size:17px;margin-bottom:4px}
.login label{display:flex;flex-direction:column;gap:6px;font-size:12.5px;color:var(--muted)}
.login input{font:inherit;font-size:15px;color:var(--ink);background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:10px 12px}
.login input:focus{outline:2px solid var(--teal);outline-offset:1px;border-color:transparent}
.login button{font:inherit;font-weight:600;border:0;border-radius:10px;padding:11px;background:var(--teal-ink);color:#fff;cursor:pointer}
.login button:disabled{opacity:.6;cursor:default}
.login .why{min-height:1em;margin:0;font-size:12.5px;color:var(--coral-ink)}
.me .signout{font:inherit;background:none;border:0;padding:0;margin-left:6px;color:var(--muted);text-decoration:underline;text-underline-offset:2px;cursor:pointer}

@media (max-width:760px){
  body{padding:0}
  .app{grid-template-columns:minmax(0,1fr);border-radius:0;border:0}
  .list,.thread{grid-area:1/1}
  .app:not(.open) .thread{display:none}
  .app.open .list{display:none}
  .back{display:grid}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}